Location:2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaU-Haul is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company. Scheduling:
Available shifts (all in Arizona time):
Monday, Wednesday, Friday, & Sunday: 4:00 AM - 8:00 AM
Monday, Tuesday, & Sunday: 8:00 AM - 2:00 PM
Monday, Friday, & Saturday: 10:00 AM - 2:00 PM
Monday, Tuesday, Wednesday, Thursday, Friday, & Sunday: 4:00 PM - 10:00 PM
Available to work at least four days per week (one of which must be a weekend day - Saturday or Sunday; both weekend days preferred).
Provide 20+ hours of availability per week (8 of which must be on the weekend).
Working Company observed holidays is required to provide service and support to Customers year-round. You may be scheduled to meet business needs.
Initial Education/Training:
Our paid, comprehensive education program is three to five weeks, including 11 Instructor-led courses. This role is supported by practical concept education from first-rate Instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and Team, and interactive mentorship and call support from Sr. Agents. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your first concept. Certain courses may be scheduled outside your availability; therefore, flexibility within the initial education period is a must .
Compensation: Earn hourly base pay of $15.00 for Bilingual (Spanish) Agents. Base pay will increase as additional job duties are acquired, and merit increases are given periodically based on performance (Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws).
Benefits (https://jobs.uhaul.com/Benefits) : At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
Minimum Qualifications:
Fluency in both Spanish and English
Calls will be taken in both Spanish and English.
Fluency will be verified during the interview process.
Friendly and Caring Tone
Engage with customers in a friendly, approachable manner.
Support a positive environment for customer interactions.
Knowledgeable Care for Various Customer Needs
Maintain a deep understanding of our products and services to offer tailored solutions.
Anticipate customer needs and offer proactive service.
Ability to Display Empathy in Adverse Environments
Show empathy and understanding when assisting with customer concerns.
Maintain composure in challenging situations, providing thoughtful and helpful solutions.
Efficiency in Navigation
Navigate multiple software applications and systems with speed and accuracy.
Employ quick problem-solving skills to provide efficient solutions.
Typing and Language Skills
Possess a normal typing speed, ensuring accurate data entry.
Strong spelling and grammar skills for professional written communication.
Work From Home Requirements:
All work duties, including initial education , must be performed at your home address in a private, quiet work area.
Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours, either.
If you want to switch or substitute computers at any time, Manager approval is required .
The following technical requirements must be met to work from home:
Computer Specifications:
Windows 10 or 11.
8GB of RAM/memory or higher.
Processor must have CPU benchmark score of 2,000, or higher.
Additional Hardware:
Webcam (external or built in is acceptable).
USB headset (wired).
Internet speeds:
Ping under 100.
10 MB download.
5 MB upload.
Note: Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis. Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
