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Welcome to Graduate!
We are looking for warm, friendly and whip smart staff to guide our guests through a memorable experience so that they feel like a local, at home again -- even if it's their first time in town. Our staff are all part of the charm and soul that make working and staying here a smart choice. Sure, we could go on about our comfy beds and five-star touches and all. In other words, we've done our homework.
Graduate Hotels -- where smart never goes out of style.
Our Tempe hotel has proudly partnered with Collegiate Hotel Group to identify motivated and talented individuals who find pride in delivering positive experiences for our guests.
The Front Desk Agent position is designed to increase customer satisfaction by providing efficient and courteous Front Desk service.
Communicates effectively with customers, co-workers, and supervisors
Demonstrates teamwork by cooperating and assisting co-workers as needed
Handles difficult situations effectively
Meets service standards
Performs other duties as required to provide service and teamwork
Must have basic computer skills or the ability to learn hotel systems
Opera experience a Plus, but not required
The Front Desk Agent provides quality service to the customer by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay.
Registers, processes, and greets customer promptly, welcoming him/her to the hotel
Responds to customer requests for information about the hotel
Arranges for special services requested by the customer
Stays current with developments in the hotel by reviewing the communication to each shift;
Arranges fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
The Front Desk Agent minimizes loss of revenue by adhering to all established credit and inventory control procedures.
Ensures all customers establish credit or pay cash upon check-in
Monitors customer accounts to insure adherence to hotel credit limits and verifies accuracy of registration information
The Front Desk Agent improves timeliness of cash flow by adhering to all established credit and inventory control procedures
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Must be able to E-Verify.
To apply for this position, please email Garrett Schultz at gschultz@graduatetempe.com
Collegiate hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Collegiate Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
