The Customer Service Representative that reports to the Service Center Manager, is responsible for developing, maintaining, growing, and inputting customer’s sales activities and orders in a timely manner. The position may also provide support with respect to customer collections, and may need as well to support activity in the warehouse like physical inventory controls and counts. The position also requires having or developing a knowledge of building products, operations and order management processes. Experience in siding, roofing, gutters, or general construction is extremely helpful in this role.
Responsibilities:
Breakdown customer orders and input them into the ERP system (Syteline)
Maintain customers in good collections standing
Support daily deposit activities and maintain reports on cash application to customer accounts
Support inventory maintenance and control by submitting orders for material and recording inventory transactions such as shipments, returns, receipts and transfers
Support the service center manager with information requirements like daily and weekly control reports
Provide solutions to customers’ problems and generally support the office as required to ensure smooth, efficient, customer-friendly operations
Keep up to date on new products, services, procedures and tools by attending departmental and company meetings.
Qualifications:
Experience in siding, roofing, gutters, or general construction is extremely helpful.
Product experience in customer facing role, or relatable experience with another company working with contractors, builders or other similar customer types.
Must have experience using an order entry system
Must be proficient in Excel, experience in a sales or CRM system is a plus.
