Galpin Ford is immediately hiring a motivated and organized Automotive Service Dispatcher to oversee the efficient flow of service work within our department. The ideal candidate will coordinate with service advisors, technicians, and customers to ensure timely and quality repairs, fostering a positive customer experience.
Key Responsibilities:
Service Workflow Management:
Plan, organize, and control the flow of service work to ensure timely and efficient repairs and maintenance.
Technician Scheduling:
Assign tasks and coordinate schedules for service technicians, optimizing their productivity and workflow.
Customer Communication:
Relay customer service requests to technicians, provide status updates on repairs, and communicate with customers regarding their vehicle service.
Service Order Creation:
Create and manage service orders and repair tickets within the dealership's service management system.
Problem-Solving:
Identify and resolve issues related to service schedules, technician availability, and customer needs.
Record Keeping:
Maintain accurate and updated records of all service activities, including customer files and completed jobs.
Software Utilization:
Use the dealership's computer-aided dispatch and service management systems effectively.
Qualifications and Skills:
Education: High school diploma or equivalent is required.
Experience: Previous experience as a dispatcher, service coordinator, or in a similar role is a plus. Automotive industry experience is highly desirable.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and service department staff.
Computer Proficiency: Skilled in using multi-line communication systems and service management software.
Organizational Skills: Strong organizational and time-management skills to effectively prioritize tasks and manage a busy environment.
Customer Service: A customer-centric mindset with a commitment to providing excellent service.
Professionalism: Ability to remain calm and professional in stressful situations.
To Apply:
Please submit your resume and a cover letter to Tom trobbennolt@galpinford.net
