Who are we looking for?Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Desktop Support Specialist 1 in the Desktop Services Team. Desktop Services is the team that supports hardware for end-users at the Enterprise level, supports patching, imaging, and software packages. As a key member of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice’s ServiceNow ticketing system, image systems through Auto Pilot and Jamf, and working with our internal customers that office or field based.Are you driven and have a desire to start your career in IT? We invite you to apply today for our Desktop Support Specialist 1 role today and #MakeItYourChoice.Your Responsibilities
Working tickets from ServiceNow
Configure, image, reimage, troubleshoot hardware and software issues
Troubleshooting issues pertaining to Windows 10, 11, O365, Autopilot, Intune, JAMF, and MAC OS
Taking direction from Desktop Engineers to support major projects and initiatives
Hardware deployment and collection for the company. Desk set-ups for New Hires, collection and tracking of hardware. Maintaining and providing records of current asset levels.
Resolving escalations from the IT Service Desk and handling client support requests as well as taking ownership of product issues and ensuring closure is achieved.
Your Experience, Skills & Competencies
Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of educations and experience
Minimum of three years’ prior experience in a computer support role, supporting both in office and external users
Superior customer facing skills, ability to provide support to executive leaders within the organization
Previous experience with Autopilot, Intune, Drive Encryption or comparable product preferred
Ability to prioritize multiple tasks successfully without losing composure and compromising productivity
Able to work both independently as well as collaboratively
Your Team This is an individual contributor role that will report to the Desktop Services Manager. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis.Your Work LocationAs our Desktop Support Specialist 1, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.The Desktop Services Specialist role is expected to support our in-office associates. This role will require you to be in the Scottsdale office 5 days a week during normal work hours between 8AM – 5PM.About ChoiceChoice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business. PLEASE NOTE: This role is not eligible for sponsorship Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
