Network Telecom Analyst

Network Telecom Analyst

Vacancy expired!

We are seeking a self-motivated crew member who is proactive in getting results, has great attention to detail, a problem-solver, and develops strong working relationships.

The Network Telecom Analyst is responsible for coordinating and performing the telecommunications moves, adds, and changes; acting as liaison between the telephone operating companies and the interconnect companies in matters dealing with telecommunications needs, and providing technical expertise and recommendations to assist in efficient and effective network telecommunications.

In this role you will:

• Order telecommunication circuits and disconnects. Coordinates, reviews, and tracks delivery, installs, disconnects, and performs moves, adds, and changes as required. Monitors and provides status of requisitions until fully completed.
• Interface with telecom service providers to ensure service level agreements are met and service issues are remediated.
• Consult with IT and business to match requirements to Telecom carrier service offerings, including capacity, speed, and security features
• Review, ascertain accuracy, and recommend payment of invoices submitted by the interconnect companies for services rendered. Review accounts and proactively manages, monitors, and escalates invoice discrepancies. Partner with Corporate Financial Services (CFS) to manage telecom costs through validation and auditing of service billing.
• Recommend improvements to enhance technical capabilities of the system and reduce operating costs. Research and identify possible new providers to replace existing and future circuits and services.
• Maintain records, develop, and prepare reports relevant to the operations of telecommunications.
• Partner with Procurement to negotiate with vendors to secure products and services and performs Vendor and Relationship Management duties and provides Governance.
• Assist with the continuous improvement of circuit management processes and controls.
• Participate in special projects and performs other related duties as assigned.

What it takes:

• Minimum of three to five years of general telecommunications experience.
• Two years of tracking and/or reporting experience.
• Experience with excel
• Excellent verbal, written, and interpersonal communication
• College degree preferred or applicable work experience.
• ServiceNow experience preferred.

Special Factors:

Vanguard is not offering sponsorship for this role.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.