Qualifications 3+ years of customer service experience required, Logistics, Supply Chain, or Account Management experience Experience writing documents on topics such as process improvement proposals and understanding of basic data analytical skills Entry level knowledge of MS Excel; familiarity with Excel spreadsheets and ability to navigate and interpret data Interpersonal and customer service skills – will need to present to shippers and conduct business reviews Overview:The Transportation Services (ATS) Linehaul team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with the companies Inbound Transportation. As the company continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics. Responsibilities include: -Monitor, verify, and present data daily -Overcome transportation disruptions and other barriers in real time -Identify transportation defect root causes -Maintain Daily logs on assigned shippers -Lead weekly calls with assigned shippers -Lead Daily Business Review Stand up calls spacer Position Review Notes: · Inbound supply chain team (30% of inbound loads) · Support for Shippers with defects · Working with external stakeholders · Maintain daily logs on assigned shippers · Lead weekly calls with shippers · L ead daily business reviews with shippers · Excel About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
