Summary This position serves as the BHIP Program Coordinator, Supervisory Psychiatrist, managing the administrative and clinical aspects of the Behavioral Health Interdisciplinary Program Teams in Mental Health Clinic at the Tucson Main Campus, and at the seven Community-Based Outpatient Clinics. Within the BHIP teams includes three subspecialty programs: Family/Couples Therapy, the PTSD Clinical Team (PCT), and the Military Sexual Trauma (MST) Program. Responsibilities The Southern Arizona VA Health Care System (SAVAHCS) is the principal teaching affiliate of the University of Arizona Colleges of Medicine, Nursing, and Pharmacy. Medical students, residents, and fellows train at our facility. The selected candidate must also be eligible for a faculty appointment with the University of Arizona. The SAVAHCS is a tertiary care facility providing a full range of clinical services including cardiac surgery and neurosurgery. The SAVAHCS is a flagship quality provider within the VA and was a 2012 winner of the prestigious Robert W. Carey Performance Excellence Award. The SAVAHCS offers a beautiful 150-acre campus with a full range of medical and mental health services for Veterans, including a 31-bed inpatient psychiatry unit, a 25-bed mental health residential rehabilitation program, intensive outpatient programs, homeless programs, and more. Tucson is a great place to live for families, people who enjoy outdoor activities (hiking, cycling, running, etc.) and those who enjoy rich culture and an affiliation with a world class University. Tucson truly is a city with a friendly, small-town feel. VA offers a comprehensive total rewards package. VHA Physician Total Rewards. Recruitment Incentive (Sign-on Bonus): Authorized Pay: Competitive salary, annual performance bonus, regular salary increases Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory CME: Possible $1,000 per year reimbursement (must be full-time with board certification) Malpractice: Free liability protection with tail coverage provided Contract: No Physician Employment Contract and no significant restriction on moonlighting As a Behavioral Health Interdisciplinary Program (BHIP) Program Coordinator and Supervisory Psychiatrist at the SAVAHCS, 80% of your work will be providing administrative oversight, program development and evaluation, and strategic planning for BHIP which consists of directly supervising 4 BHIP Team Supervisors who are overseeing 10 BHIP Teams consisting of psychiatrists, psychiatric nurse practitioners, Register Nurse care coordinators, psychologists, social workers functioning as either psychotherapists or case managers and/or Licensed Practical Nurses and directly supervising 4-5 frontline staff. Responsibilities include administering and coordinating performance standards and evaluations, clinical skill evaluations in conjunction with their discipline-specific program area leads, workload evaluation, competencies, efficiencies and all other personnel related responsibilities, and providing customer service activities. As a psychiatrist, you would serve as the clinical lead and consultant for BHIP psychiatry and psychiatric providers. The remaining 10-20% of your work will be providing outpatient psychiatric care to Veterans with mental health disorders as part of an integrated team of psychiatrists, psychologists, social workers, nurses, and clinical pharmacists. Our psychiatrists have an assigned Care Coordinator who triages walk-in patients, answers patient phone calls, and serves as a physician extender as appropriate. You would be scheduled for 3-6 hours per week of direct patient care, to include a combination of intakes and follow-ups. Call is limited to 3-4 weeks per year of home call (psychiatry resident is first call) and in-house rounding on the weekend. Weekend days are compensated by having weekdays off. Teaching opportunities with the University of Arizona Medical School are available. Work Schedule: Monday - Friday, Full-time, 8:00 am - 4:30 pm or 7:30 am - 4:00 pm Requirements Conditions of Employment U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See \"Additional Information\" below for details. Qualifications To qualify for this position, you must meet the basic requirements as well as any additional requirements (if applicable) listed in the job announcement. Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Currently employed physician(s) in VA who met the requirements for appointment under the previous qualification standard at the time of their initial appointment are deemed to have met the basic requirements of the occupation. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed. Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia. Residency Training: Physicians must have completed residency training, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. (NOTE: VA physicians involved in academic training programs may be required to be board certified for faculty status.) Approved residencies are: (1) Those approved by the Accreditation Council for Graduate Medical Education (ACGME), b) OR [(2) Those approved by the American Osteopathic Association (AOA),OR (3) Other residencies (non-US residency training programs followed by a minimum of five years of verified practice in the United States), which the local Medical Staff Executive Committee deems to have provided the applicant with appropriate professional training and believes has exposed the physician to an appropriate range of patient care experiences. Residents currently enrolled in ACGME/AOA accredited residency training programs and who would otherwise meet the basic requirements for appointment are eligible to be appointed as \"Physician Resident Providers\" (PRPs). PRPs must be fully licensed physicians (i.e., not a training license) and may only be appointed on an intermittent or fee-basis. PRPs are not considered independent practitioners and will not be privileged; rather, they are to have a \"scope of practice\" that allows them to perform certain restricted duties under supervision. Additionally, surgery residents in gap years may also be appointed as PRPs. Proficiency in spoken and written English. Preferred Experience: Experience with clinical and/or administrative supervision, management, and or program coordination. Board Certified in Psychiatry. Clinical contact: Dr. Lucretia Vaughan (520)792-1450 ext. 1792 or e-mail Lucretia.vaughan@va.gov Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-2 Physician Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: Must be able to physically and mentally perform the duties in an inpatient/outpatient setting under normal and emergent conditions. Moderate lifting 15-44 lbs; reaching above shoulder; use of fingers; both hands required; near/far vision correctable; hearing aid permitted. Environmental Factors include protracted or irregular hours of work. Education Degree of Doctor of Medicine or an equivalent degree resulting from a course of education in allopathic medicine or osteopathic medicine. The degree must have been obtained from an institution whose accreditation was in place for the year in which the course of study was completed. Approved schools are: Schools of medicine accredited by the Liaison Committee on Medical Education (LCME) for the year in which the degree was granted, or Schools of osteopathic medicine approved by the Commission on Osteopathic College Accreditation of the American Osteopathic Association for the year in which the degree was granted. For foreign medical graduates not covered in (1) or (2) above, facility officials must verify with the Educational Commission for Foreign Medical Graduates (ECFMG) that the applicant has met requirements for certification, and must obtain a copy of the ECFMG certificate, if claimed by the applicant. [If the applicant does not claim an ECFMG certificate, facility officials must still confirm that the medical school meets (or met) ECFMG eligibility requirements for the year the candidate graduated.] NOTE: The Under Secretary of Health or designee in the VHA Central Office may approve the appointment under authority of 38 U.S.C. 7405 of a physician graduate of a school of medicine not covered above if the candidate is to be assigned to a research, academic, or administrative position with no patient care responsibilities. The appointment will be made only in exceptional circumstances where the candidate\'s credentials clearly demonstrate high professional attainment or expertise in the specialty area. Additional Information This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant\'s criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet\'s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian\'s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality \' The consumer is our boss, quality is our work and value for money is our goal. Responsibility \' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality \' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency \' We use resources to the full, waste nothing and do only what we can do best. Freedom \' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership € Customer Focus € Peer Relationships € Integrity & Trust € Action Oriented € Listening Functional € Preventative care and OWPs € Communication Skills € Client Service Skills € Priority Setting € Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability \' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl
