DFA SUPERVISOR Date: Mar 4, 2024 Req ID: 37896 Location: Little Rock, AR, US, 72201 Category: DFA - REVENUE SERVICES DIV Anticipated Starting Salary: 34,000 Position Number: 22108434 County: Pulaski Posting End Date: 03/10/2024 Anticipated Starting Salary: 34,000 Office of Field Audit - Collections Position Specific: Be responsible for overseeing and monitoring the work activities of general collectors which includes but is not limited to coordinating lien releases, case load management, process payments, payment plan approvals, and provide assistance to walk-in taxpayers. Must have experience in accounting/bookkeeping and an understanding of payment transactions. Must also have a general understanding of all debt collecting facets in a tax collecting environment. Knowledge of driver services and motor vehicle is a plus. This position is governed by state and federal laws and agency/institution policy. The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws. Position InformationClass Code: C048CGrade: GS04FLSA Status: EXEMPTSalary Range: $29,046.00 - $42,117.00SummaryThe DFA Supervisor is responsible for overseeing the work activities of incumbents in examining evidentiary records, contracts, tax returns, or providing child support case management activities. This position is governed by state and federal laws and agency/institution policy.FunctionsSupervises a medium-sized professional, technical, and administrative support staff by interviewing applicants, making hiring and termination recommendations, assigning and reviewing work, and training and evaluating the performance of incumbents. Monitors collection and processing activities by reviewing financial reports and information on a daily basis to ensure section compliance with laws, regulations, and procedures. Delivers technical assistance to subordinates, taxpayers, child support customers, employers or contractors concerning procedures and problems, interprets applicable state and federal statutes and regulations, and makes decisions on contested assessments or case management problems. Recommends changes to section supervisor and manager to improve the effectiveness of the section supervised. Disseminates and discusses changes in policies, procedures and regulations with employees and informs manager of section activities. Supervises employees responsible for the receipt, reconciliation, disbursement, or deposit of funds or the provision of child support case management activities. Performs other duties as assigned.DimensionsNoneKnowledge, Skills and AbilitiesKnowledge of supervisory practices and procedures. Knowledge of the principles and practices of accounting or bookkeeping. Knowledge of state laws governing the collection and processing of applicable state taxes or of federal and state laws governing the establishment, enforcement, and disbursement of child support obligations. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply rules, laws, or policies to specific situations. Ability to monitor computerized collection operations and controls, identify areas of non- compliance with law or agency standards, and recommend corrective actions. Ability to provide technical information and guidance regarding the tax, motor vehicle, driver's services, OCSE, or other applicable laws.Minimum QualificationsThe formal education equivalent of a high school diploma; plus two years of experience involving tax collection, processing, administration of tax, motor vehicle, driver’s services, child support enforcement, or other applicable laws or related fields, including six months in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNoneThe State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination. Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify. Nearest Major Market:Little Rock
