Job Overview:The Clubhouse Staff provides quality customer service and be the friendly, helpful, team member to our clients, vendors, and associates. This position will also have administration duties assisting department managers as directed.Compensation: $16.00 an hourFirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.Job Responsibilities:
Take client calls and manage work order process, vendors, and client issues in a timely manner.
Monitors all property access points (gates, doors, and pools) and report all suspicious activity to proper authority to ensure resident safety.
Greet walk-ins.
Opening and closing of the Facility.
Conduct regular walkthroughs at least twice per hour.
Organize and maintain all visitor reservations.
Assist Facility Administrator in all administrative duties.
Maintain an organized workspace according to company procedures.
Provide "Buddy System" backup for assigned Buddy during absences.
Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
Make payroll entries each day in accordance with employee handbook.
Must arrive at work on time for each shift.
Other duties as may apply from time to time be required.
Skills & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exhibit professionalism, professional attire and demeanor at all times.
Demonstrates effective communication skills consisting of oral, written and listening skills.
Demonstrates problem-solving abilities.
Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
Must be proficient with computer programs needed for specific position including Microsoft Outlook and Word.
Demonstrates organizational skills and ability to independently prioritize daily workload.
Must work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues.
Education & Experience:
Must have a minimum of a GED or a High school diploma.
What We Offer:
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Verizon discount
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us:FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Disclaimer:The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
