Vacancy expired!
Position:Service Desktop Technician - Level III (Macintosh)
JOB REF#:38176
Duration:Full-Time (Direct Hire)
Location:Anaheim, CA 92802 (On-site only)
Salary:OPEN - Depends on exp level (W2 or H1 Transfer)
Hours: Mon-Friday 8am - 5pm (ONSITE)
The Service Desk Delivery Specialist who has expertise with Macintosh Operating Systems and Hardware. Responsible for providing technical hands-on support for both internal and external business users internal and external sites. The candidate will support a wide range of computer hardware (MAC/PC/tablets/peripherals), software, and network/server equipment for clients in a variety of industries.
Responsibilities
- Emergencies: Respond to emergency tickets within established SLA s to ensure business operations for supported clients. Resolving or escalating the issue as required.
- Customer Service: Maintain positive relationships with supported business clients. Set reasonable expectations and deliver on support commitments.
- Troubleshooting: Identify computer issues and implement solutions to expedite resolution
- Software: Install/configure/uninstall computer software as required. Maintain software license compliance by only installing approved software.
- Ticket Administration: Manage, maintain and close support tickets in Computer Associates USD system. Ensuring that all support tickets are updated to show progress in completing the support request.
- Computer Maintenance: Proactively manage support clients computers to ensure that they operate at peak performance. Patches, Antivirus scans, spyware removal, etc.
- Asset Management: Maintain/manage computer inventory at supported sites. Computer inventory to be maintained throughout the life cycle of the asset (purchase through disposal)
- Documentation/Training: Provide end user training and create job aids as required. Create/maintain support procedure used by the Service Desk Delivery team
- Teamwork: Effectively collaborates with Service Desk Delivery staff, IT support staff and supported business users to deliver project and for general support activities
- Infrastructure Support: Act as an extension of the Infrastructure team to provide hands on network and server support as requested by the Infrastructure team at client sites
REQUIRED EXPERIENCE:
3+ years of experience providing Desktop/IT Support, able to provide Level III support for hardware/software
Expert/Advanced knowledge of MAC OS and Hardware
Advanced Knowledge of Windows Operating Systems
Advanced Knowledge of Microsoft Office suite of products, with primary focus on
Outlook, Excel, PowerPoint and Word
Excellent written and oral communication skills
Strong troubleshooting skills
Ability to decipher ticket urgency and priority at a tactical level
Assist in identifying process and procedural improvements
Advanced Knowledge of MS Active Directory Management Tools
Desired Skills:
ACMT/ACSP certification
Bachelor s degree
Network +, A+, ITIL foundation certified
Advanced Knowledge of Microsoft Deployment Tool Kit (MDT)
Calance Consultant Benefits Offerings:
- H1 Sponsorship/Processing
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program
