We are looking for a Customer Service Representative who will act as a liaison between the company and its customers. The ideal candidate will be responsible for providing product/services information, resolving customer issues efficiently, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Process orders, returns, and account updates accurately
Maintain records of customer interactions using CRM software.
Collaborate with other departments to resolve complex issues and improve the customer experience.
Follow communication procedures, guidelines, and company policies.
Identify and report patterns in customer feedback to improve products and services.
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Proven experience in a customer service role (1–2 years preferred).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Familiarity with customer service software, CRMs, or help desk platforms (e.g., Zendesk, Salesforce, HubSpot).
Ability to work under pressure and manage multiple tasks simultaneously.
