Major Duties and ResponsibilitiesPeopleIdentify, develop, and mentor your No. 2.Review and participate to staff appraisals timely, and at a minimum once per year per employee.Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.Ensure and assist supervisors and key staff with goal setting and monitoring.Conduct regular interviews with potential new personnel.Plan for and hold effective monthly department meetings with team.Review department goals and business plan periodically with staff to ensure buy-in and accountability.Ensure team meets company standards of 52 hours training per year, including as needed management/leadership training forthe management team.PICKUP & DELIVERY OPERATIONSManage pickup & delivery operations within the district.Proactively communicates with product.Daily focus on meeting established KPI for the district cartage program.Prepares periodic reports and present such reports to branch management.Manages rationalization as it relates to the cartage providers.Develops new strategies for maintaining or improving quality-of-service.Manages process for documenting and communicating accessorial charges.Focus on minimizing costs and increasing profitability.Manages service exceptions and solves issues quickly.Serves as an escalation path for operations when local PU/D challenges arise and communicate resolutions.Be a role model of integrity and pride for all employees.DEDICATED FLEET OPERATIONSWorks with service providers to insure efficient usage of equipment and drivers.Monitors and assist service provider in the control of variable cost.Rate audits & payables approval.Root cause analysis on service failures and develop corrective action as necessary.Provide costing and price support to product.Conduct quarterly service provider evaluations in support of the Service Provider Management Program.
