Vacancy expired!
Desktop Support Technician
Location - Novato, CA, Brisbane, CA
Resources must be able to provide the following:
VIP Support
Executive VP and above support
Lab Support (Lab Software Installation, Software administration, Local account management, lab workstation build, GXP)
Documentation Support
Runbooks, SOPs, work instructions, configuration specs.
Basic Scripting Support
Project Support
Hardware Support
Desktop, phone, headset, etc.
Laptop Imaging
Hardware Depot
Mac book build and Mac OS support
Meeting Support
WebEx, Zoom, Jabber, etc.
AV Support
Distribution List and Mailbox Management
Desktop Engineer providing end user desk side support
Expertise in Windows/Mac/IoS administration support
Expertise in patch management of end user devices
Expertise in O365 end user support
Expertise in installation, configuration and provisioning of new devices
Expertise with Intunes MDM
Expertise with SCCM for patch management
Airwatch for device patching and mobile device management
Expert level escalation point of contact for L1 support team
Regards,