Executive Support Analyst Burbank, CA 6+ months Notes:
Local Only
Contract-to-Hire (they have the right to convert at 3 months) Conversion salary range is $70-75K
The Executive Support Analyst is responsible for the overall technology needs of Executives with roles essential to the day-to-day operations of the Walt Disney Company.
The Executive Support Analyst provides priority response and resolution for all reported technology issues. RESPONSIBILITIES
Must be able to do 24/7 customer Support and On-call rotation
Respond rapidly to all requests reported via telephone, email or support ticket
Triage and take ownership of a wide array of requests
Document and report on all work performed on behalf of customers
Acquire, stage, and deploy computers, printers, software, and peripherals
Maintain accurate inventory and support records
Work with service providers to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with service providers, manufacturers, resellers and contractors
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required
REQUIREMENTS
Well-developed sense of urgency
Enthusiasm, resilience, and a positive attitude
Maintain a professional appearance
Enjoy working on a team and comfortable sharing responsibilities
Superior customer service and people skills
Must be an exceptional communicator
Field experience supporting a variety of technologies and services (see below)
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange,and Active Directory
Work and complete projects with minimal supervision
Attention to detail
Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Business Casual Dress
Reliable transportation
Lift, carry and transport computer equipment
Production type environment requires flexible work schedule
LIST OF TECHNOLOGIES (Inclusive of, but not limited to)
Windows 7, Windows 8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS, Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management (i.e. MobileIron), Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), enterprise backup products (i.e. Connected Backup), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)
