Desktop Support Technician

Desktop Support Technician

03 Nov 2023
California, Burbank, 91501 Burbank USA

Desktop Support Technician



This position troubleshoots hardware and software issues at all company locations and is responsible for computer desktops, laptops, tablets and computer peripherals, such as scanners and printers.


  • Serve as the first level of contact for end users and customers seeking technical assistance over the phone, IT Ticket System or email.
  • Record events and problems and their resolution in IT Ticket System
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by the end user
  • Walk the end user through the problem-solving process
  • Use good judgement to decide when to refer unresolved issues to the next level of support personnel
  • Must use a customer service approach with people at all
  • Provide accurate information on IT products or services
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by end users to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Install/Configure/Move computers and peripherals
  • Perform basic Active Directory administration
  • Monitor and resolve issues on Symantec Anti-virus definition file updates on end points
  • Troubleshoot and fix RF handheld devices

  • 16. Perform IT Orientation for new users

    17. Maintain inventory of spare computer hardware

    18. Install and configure desktop software

    19. Maintain IT asset management database
  • description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all work requirements of the job, nor shall be construed as giving exclusive responsibility for function described.


  • Technical school certificate or equivalent work experience; or computer science degree in progress.
  • Good English communication skills and ability to work effectively as a team member.
  • 2 - 3 years as a help desk technician
  • Basic knowledge of/experience with Active Directory
  • Must be able to bend, stoop and lift up to 25 pounds.
  • Must be a safe, licensed driver with a properly registered vehicle and insurance limits that meet company requirements.
  • Must report to any facility according to company need, sometimes with same-day notice.
  • May be required to attend training to develop skills related to the position's job functions.

  • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

    Why Kelly ® Technology?

    Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

    About Kelly ®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
    Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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