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Major Duties and ResponsibilitiesThis position supports the movement of inbound ocean freight to the Los Angeles region, through coordination with terminals, truckers, our warehouse, and other Expeditors offices.The focus is proactive and innovative customer service.This position requires agents to use critical thinking skills to build customized solutions to various customers.This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed. The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.Position Schedule:  Monday – Friday 8AM to 5PMMajor Duties and Responsibilities: Provide Exceptional Customer Service and be the main point of contact for the customer / import teamsBuild and maintain strong relationships with our drayage / transloading service providersTrack and Trace containers at terminals availability, holds, and clearance(s) when applicableEnsure we receive all necessary documents from imports/customer to transloadDispatch arrival notices to drayage/transload service providers timelyAssist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz, floor-loaded/palletized, special handling, etc)Keep up to date record of service provider rates to ensure we are covered by our rate sheetEnsure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouseEnsure accurate and timely client and vendor billing for drayage and transload servicesParticipate in internal and external customer meetingsEnsure accurate and timely data entry into our operational systemUnderstand department process flow, constantly looking for areas of improved efficiency
