Position Objective: The contractor’s primary responsibility will be to provide first and second level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for Porsche Cars North America. The contractor will be required to have a deep understanding of IT support tasks with IT experience.
The contractor will also be tasked to support A/V needs in the facility. He/She will be a first level technical support resource. The contractor will be required to work flexible schedules to meet the demands of the Porsche Experience Center events. Primary Responsibilities:
Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)
Provide first and second level support for complex problems
Work across multiple IT support Groups
Assist in the developing and deploying of computer images for laptop and desktop systems
Support the set-up and maintenance of all end user hardware and software
Assist in the support of all IOS wireless devices
As assigned, completely configure, test and install files, applications and printers
Record and resolve or escalate incoming support requests in various ticket tracking tools
Work with telecommunications provider in the support of audio conferencing
Assist with audio and visual support for Porsche Experience Center events, when required
Track various IT assets with software/hardware tracking system(s)
Transport, pack and unpack IT related equipment for installation or shipment
Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
Ensure Security policy is followed in regard to systems access
Unlock user accounts and reset user passwords
Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats
Experience Required:
4+ years experience in Information Technology helpdesk support
Apple IOS Computers and Devices
Windows OS Computers
Preferred:
Audio/Visual Support (Conference Rooms)
A+ Certified
4+ years Help Desk/Call Center experience
MCSE certified
Skills
Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging
Ability to solve advanced problems and trouble-shoot complex issues
Strong multi-tasking skills with the ability to handle multiple priorities
Competencies:
Very Strong Communication – Both oral and written
Technical Knowledge - Overall understanding of applied information technology
