Description Email valerie.montoya@rht(.com) for consideration Robert Half is seeking an IT Support Technician for a client located in Century City, CA. We are seeking a highly motivated and driven IT Support Specialist will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.Must haves: · Enterprise/ and or entertainment experience, OK with physical tasks, hardware redeploy, moving office supplies· 3-5+ years’ experience in IT Help Desk (100% remote support via phone, email, etc.)· Knowledge of both MAC/ PC Environment· Excellent communication, customer service and executive support· Excellent documentation skills· Familiar with ticketing service: ServiceNow· Expereince managing vendors (OK talking with HP, Phone, printer partners)· Cleared on physical work – picking up boxes, hardware, lifting heavy items (set-up of workstations)· Strong communicator, friendly, will be helping with onboardingRequirements Job Scope/Day to Day:· 3-5 years MAC/Windows enterprise environment experience· Active Directory, ticketing systems, mobile device (Android/iOS)· Troubleshot Wi-Fi, iPhones, iPads· Troubleshooting the current versions of Microsoft Office (Outlook, Word, Excel & PowerPoint),· Excellent communication, customer service and executive support (white-glove service)· Excellent documentation skills· At least 3+ years of experience with a combination of providing technical hardware, software, connectivity, application and problem resolution to all client computers and users by diagnosing and guiding users through step-by-step solutions· Deploy and configurate new hire hardware set-up (Active Directory/Office 365) – extensive experience required· Provide Technical support for all employees in onsite and remotely via telephone, e-mail· Identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connection, device set up.Email valerie.montoya@rht(.com) for consideration Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
