We are receiving a large influx of requests for our services and in response we are seeking full-time candidates with soft sales experience to help manage this influx. Applicants will work fully remotely from home. In this role, you’ll be a part of a team that upholds a high bar for customer happiness and strives to best help customers transform the way they protect their family.
Who will love this job:
- An advocate: you thrive on engaging with our customers, stopping at nothing to help them succeed.
- A problem solver: you creatively find solutions and discover workarounds using the resources available.
- A wordsmith: you communicate clearly, concisely, and with a friendly tone.
- A helper: you are friendly and patient, crafting a positive experience for our customers with each interaction.
- An efficient worker: you juggle priorities without breaking a sweat, maintaining an excellent level of organization.
- A great teammate: you contribute ideas to elevate your greater team and help them succeed.
What you'll do:
- Serve as the first point of contact for all support communications – primarily via phone, email and zoom – to answer questions, help, troubleshoot issues, and route product feedback appropriately.
- Handle open customer issues and raise them when appropriate to ensure timely follow-up and satisfactory resolution.
- Help keep both internal and customer-facing support documentation up to date.
- Actively provide recommendations for continuous product and process improvement.
- Build scalable customer-facing resources for common questions and issues.
Requirements
- 1+ years of customer-facing work experience
- Demonstrated perseverance when resolving customer requests
- An aptitude for learning and sharing knowledge with others
- Excellent written and verbal communication skills
- Prior experience walking customers through technical solutions through chat and email a plus
- Your own talents! If you don’t meet 100% of the qualifications above, let us know in your application why you’d be a fit for this role
Benefits:
- Weekly pay and performance bonuses
- Benefits package including Health, Life, Retirement and Stock Options
- Structure and Flexibility in your schedule
PLEASE SEND NAME, PHONE NUMBER, EMAIL AND RESUME TO BE CONSIDERED. If this post is still up, we are still hiring. WE ARE LOOKING for 2-5 PEOPLE TO TRAIN DIRECTLY INTO MANAGEMENT
