Legal Assistant
Supervisor: Amy E. Michael, Attorney at Law
Pay Range: $20-$25 per hour
Hours: Monday - Friday 8:30 am - 5:00 pm
General Responsibilities:
This position demands a responsible and organized professional to support the Attorneys and be a liaison with the clients. This position plays a crucial role in providing the first point of contact for visitors, clients, and customers to our office. We are extremely service oriented and pride ourselves on helping our multi generational client base.
Your primary responsibility will be to manage the front desk, handle incoming calls and assist people with their inquiries. The attorneys in this office work primarily from home offices. The legal assistant, from a practical standpoint, is in charge of the physical office and must be comfortable working independently with little direct supervision and much of the time. Below is a more comprehensive job description that covers various aspects of the role:
Greet Visitors: Welcome and greet visitors in a professional and friendly manner. Direct them to the appropriate person or department.
Answer Calls: Handle incoming calls on an internet based phone system, route calls to specific people, and take detailed messages.
Administrative Support: Provide administrative support to other team members, including monitoring schedules, preparation of simple letters, basic proof reading and being prepared during appointments to assist the lawyer.
Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Customer Service: Assist clients, customers, and vendors with their inquiries, provide information about our office and services. Manages difficult or emotional client situations; responds promptly to client needs; responds to requests for service and assistance; meets commitments. Also, provide referrals to other law offices.
Maintain Cleanliness of Office: Keep entire office clean and organized, ensuring a professional appearance at all times.
Handling Mail and Email: Sort and scan mail, receive packages, and monitoring email correspondence and advising team members when emails require immediate attention. As skills develop, preparation of a cover letter enclosing copies of incoming mail to clients for their information and records.
Record Keeping: Maintain detailed notes of visitor interactions at the front counter. Monitor office supplies so that orders can be placed when necessary (before running out of supplies).
Security: Maintain a safe working environment.
Communication: Relay important information to team members promptly and accurately.
Multitasking: Handle multiple tasks simultaneously, such as answering phones while assisting visitors and managing administrative duties.
Requirements:
Education: High school diploma or equivalent. Additional education in office administration or related field is a plus.
Experience: Prior office experience as a receptionist or in a customer service role is preferred but not mandatory. Will train the right person who is motivated to succeed.
Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with people at all levels.
Organizational Skills: Strong organizational skills and attention to detail are essential for managing various tasks efficiently.
Computer Skills: Proficiency in using word processing programs (Wordperfect/Word) and basic knowledge of office equipment.
Professionalism: Maintain a professional appearance and demeanor. Handle confidential information with discretion.
Customer Focus: We take a customer-oriented approach and the ability to provide excellent customer service to visitors and callers.
Bondable: We are willing to pay the cost for you to become a notary or renew your notary commission.
Punctuality: Be punctual and dependable, arriving on time for scheduled shifts.
