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CUSTOMER SERVICE REPRESENTATIVE Must be willing to work onsite in Chino, CA We are looking for candidates that are customer focused individuals who want to build out a long term career within customer service industry. If you are well spoken and passionate about providing high quality service to all clients and customers, this is the opportunity for you! Location:Lives within 30 mins or less of Chino, CA (Zip code: 91710)
call center environment
Schedule:6am-5pm Monday-Friday availability needed (Must be open to work all days and times within the availability needed)
2 weeks of Paid Onsite Training (Mon-Fri 8am-4:30pm)
Start dates:3/15/23
Pay rate:$18/hr
Description: Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service. Assist scheduling customers with appointments for Airbag recalls and provide dealership information. Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Will use multiple screens, soft wares, and processes to assist customer.Qualifications:Customer service/call center experience
Must be able to quickly navigate computer systems
Type minimum of 30 WPM
Able to work with a team of about 10 people & independently
Good decision making
Skills:Customer service, computer navigation, outbound calls, Health care, Customer service call center, MedicalAdditional Skills & Qualifications:College degree (preferred, not required)
Automotive or dealer experience (Huge plus, not required)
Experience Level:Entry Level#csrNFCAbout Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
