Vacancy expired!
Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.Essential Functions:
Provide exceptional customer service to both our internal & external customers
Provide courteous & cooperative service on each & every encounter
Must possess strong interpersonal skills & the ability to multi-task
Receive & correctly route incoming calls
Effectively & quickly handle various codes (blue, red, secure, etc), including Overhead Paging
Provide patient information as appropriate & adhere to all HIPAA guidelines
Report equipment malfunction as needed
Orient new staff, or less experienced Operators
Other duties as assigned
Basic Qualifications: Minimum of six (6) months experience providing front line customer service Busy phone experience preferred Working knowledge of PC's High school or equivalent. Type 25 wpm You must take & pass the typing test prior to the end of the posting period or your bid will be bypassed Test must be current within one (1) year Bilingual (English/Spanish) preferredNote:
Days OFF Sunday -Wednesday.
This is a part time position, days and hours may vary.
COMPANY: KAISERTITLE: Communications OperatorLOCATION: Downey, CaliforniaREQNUMBER: 1141060External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
