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Description:Customer service representative working in a call center environmentHandling inbound calls and some follow up callsAnswers calls and questions on prior authorization, general questions and some confidential informationGreat customer service with high level attention to detail. Entering information accuratelyMeasured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.Utilize multiple systems and programs to track information and update communication with customersSkills:PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacyTop Skills Details:PBM, Healthcare, customer service, medicare, call center, metrics, inbound, medical, doctor, physician, pharmacyAdditional Skills & Qualifications:Call center or customer service experience + medical education (but no medical experience). Rockstar candidates with customer service experience in a retail or restaurant setting that have a strong desire to work within healthcare. Healthcare/PharmacyGOOD (Transferable Skills):Computer and Technical Skills- (IT, BestBuy, phone and cable companies) Candidates must show through work history and Typing Skills that this candidate is comfortable navigating multiple systems and able to type fast at the same time.Tenure- MedImpact wants people to stay long term. Any “hopping around”, inconsistent work trajectory, gaps that don’t make sense (Good-COVID, relocation, birth of child, etc.) will suggest to MedImpact that the candidate will likely not stay.Reliability- MedImpact likes work history that suggests they had to be on time consistently.Fast paced work environment- Able to multitask and work quickly and efficiently (office).Leadership and professionalism- Has been promoted to a leadership position and shows a level of success in the role.Customer Service- Was worked in a CS role and dealt with difficult situations.Medical Admins: This seems to be the “sweet spot” of medical knowledge, customer service, computers and fast paced environment. Nice to have:Recent school- MedImpact believes people that have recent school are more likely to be tech savvy. They also seem to like people that are able to balance work and school simultaneously.Public speakingMeeting deadlinesCall Center experience- This is a tricky one because they go back and forth here but overall you can’t argue the skills transfer here.BAD (No Go):Patient care CNAs, MAs and Phlebotomists are a no. The environments are too different. Clothing Retail or Hospitality by itself- They want recent school or obvious office experience to go along with retail or hospitality and high typing scores.PoorExperience Level:Entry LevelTo be considered for this positionApply to this posting
Email the most professional and updated copy of your resume to ybelizaire@astoncarter.com
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#csrW22 About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
