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RESPONSIBILITIES:
A Kforce client is a 3D Print Customer Engineer in Escondido, CA.
Responsibilities include:
The 3D Print Customer Engineer will provide onsite technical assistance to customers to solve technical issues, execute technical action plans, capture insightful information to improve product, and processes
Elevate and give visibility of all the cases to the Company Product Manager
Provide accurate and detailed reports of the Service Activities
Follow the defined support processes to have the information organized in the tracking tools; Keep a structured record of the cases and actions followed
As a 3D Print Customer Engineer, you will keep focus on the customer when performing onsite technical troubleshooting
Provide VOC feedback to the Company Product Manager
Comply with the response time as per SLA agreement
Travel to customer's premises to solve technical escalations
Participate in technical meetings to review the status of the cases (service incidences), provide relevant information (clear actions followed), and propose action plans
The 3D Print Customer Engineer will attend to training on new products and upgrades
REQUIREMENTS:
Bachelor's degree in Mechanical and/or Electrical Engineering or relevant technical education
Experience with technical reports
Strong synthesis, organizational, and analytical skills
Experience on Customer Services; Customer focus
Experience in Additive manufacturing (3D printing equipment and Software)
Learning capabilities
Good verbal and written communication skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
