OverviewThis position is hybrid, in-office/clinic and work from home.The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups hospitals health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options including medical dental and vision plans for the employee and their dependents Health Spending Account (HSA) Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.ResponsibilitiesThis position is hybrid, in-office/clinic and work from home.Position Summary:Under the general supervision of the Ambulatory Care Coordination Supervisor or Manager, this position is responsible for working effectively with, and as part of, the Ambulatory Care Coordination (ACC) team to support Dignity Health Members in improving their whole health, through outreach and engagement activities, which are primarily in-person and field based. This position works collaboratively with care teams, members and families, other professionals, other health care programs and facilities, community supports providers, and designated PCP care team and clinics.Responsibilities may include:
Assisting Members in navigating the healthcare system by finding and following up by phone and in person those in need of medical, behavioral, and social supports, helping Members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with the ACC team and PCP to improve care and outcomes.
Engaging with Members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the Member and his or her medical/behavioral team, as well as to increase the Member’s sense of control over their whole health.
Delivering information about health and wellness in ways that the community can easily understand and providing information on Member benefits and services.
Providing advocacy on behalf of Members in the home, the community, and in provider organizations.
Building and maintaining a positive working relationship with Providers.
Collaborates on Member care issues with team RN and/or Social Worker, participating in weekly and ad hoc case review and Interdisciplinary Team Meetings, and consults with Nurse Care Manager and/or the Social Worker before taking any action that is clinical in nature.
QualificationsMinimum Qualifications:
Certification as a Community Health Worker (CHW), or at least 2 years of experience as a CHW, Promotora, or Health Navigator, or 2 years’ experience working in community outreach, customer service, or within a medical office, or a Behavioral Health or Substance Use Disorder program.
High School Diploma/GED
A valid California driver’s license, a reliable car, and valid automobile insurance are also required.
Highly skilled interpersonally, with excellent team work and relationship skills. Highly skilled in interpersonal communication, including resolving conflict. Able to sufficiently engage members in a variety of settings, including on the phone, at Member’s homes, in hospitals and other settings.
Knowledge of the community the CHW will be working in, especially nonprofessional resources, and their reputation in the community. Ability to develop relationships with community members and leaders, including in the faith based community.
A high degree of skillful decision making and judgement, in an autonomous position, including knowing when to consult with the team, supervisors, and experts. Able to develop effective relationships with team members, working within Provider offices.
Understanding of and sensitivity to mental health conditions and addictive disorders. Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both.
Understanding of, and a commitment to, high performing team practices.
Preferred Qualifications:
Bilingual (English/Spanish) preferred.
#carecoordinationPay Range$23.00 - $31.38 /hourWe are an equal opportunity/affirmative action employer.
