Role: Lab Systems Support Engineer (Waters Empower, SDMS) Location: Foster City Type: Contract Length: Until Dec 31 2023 to start with + long term extensions Notes: -Will be level 2 support for Empower -like to see someone who came from a scientist background working in the lab, and then moved more into the technical side/Empower knowledge -must have some knowledge of lab testing processes Description:
Able to provide Empower (vendor is Waters Corp) technical support in a GMP regulated environment.
General working knowledge of laboratory testing processes and automation using Empower
Responsibilities include but not limited to:
Provide Level 2 (L2) technical expertise in identifying, evaluating, and developing Empower and procedures that leverage system capabilities and meets user requirements.
Perform Empower maintenance tasks including: LACE maintenance, account maintenance and periodic review of accounts and LACE forms.
Maintain the Empower system in a state of GMP compliance to ensure data integrity by following all related SOPs as they pertain to support duties.
Manage and complete all SPARC tickets in a timely manner related to:
Troubleshooting instrument connectivity issues, rebooting LACEs, custom field calculations, and optimizing processing methods.
Familiarity with Method Validation Manager in Empower, able to assist users with troubleshooting, errors.
Troubleshooting Citrix connections as related to Empower, reset a Citrix profile.
Work directly with L3 (level 3 administrators) to resolve any issues/requests escalated to the L3 team.
Contribute to the support and maintenance of operating procedures (SOPs and Work Instructions) pertaining to Empower by reviewing updates to documents as requested by the validation lead/system manager.
During Empower upgrades and/or enhancements, perform development testing and support user acceptance testing, as well as LACE replacement and upgrades.
Identify opportunities for improving Empower functionality and performance and provide recommendations to the system manager.
Identify opportunities for streamlining Empower business processes to improve efficiency and compliance and provide recommendations to the system manager.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
