Auto Body Estimator / Office Manager

Auto Body Estimator / Office Manager

03 Oct 2024
California, Fresno / madera, 93650 Fresno / madera USA

Auto Body Estimator / Office Manager

Estimator / Office manager

Job Summary

Provides Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repair

Essential Job Duties

Estimate all drive-in appointments and complete repair plans

Complete process review with customer

Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.

Order parts

Follow up with insurance companies.

Prepare and complete proper paperwork for final customer packet prior to vehicle delivery ( final invoice).

Post repair plan documentation (Autowatch)

Provide post repair plan communication including all vehicle status updates

Total loss administration

Comply with all safety rules, guidelines and standards

Performs other related duties as assigned for the purpose of ensuring a world class customer service experience

Final QC, including test drive

Other duties as assigned

Skill/Requirements

Must be at least 18 years of age

Must have a valid driver’s license and be eligible for coverage under company insurance policy

Must be able to satisfactorily complete a criminal background check

Ability to effectively communicate with others – verbal and written

Working estimating knowledge, including systems

Strong sales orientation

Organization and multi-tasking skills, good time management and adapt easily to fast-paced environment

Personable, friendly demeanor with “World Class” customer service approach

Well groomed, professional appearance

Must be able to sit and stand for extended periods of time during the estimating and disassembly process

Must be able to walk, bend, push/pull, stoop, kneel, and/or crouch frequently

Regularly exposed to work near mechanical parts

Occasionally exposed to fumes, airborne particles, and/or caustic chemicals

Moderate noise levels in this working environment

Occasionally exposed to hot, cold, wet or humid conditions

Must be able to lift up to 50 pounds

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