The Customer Service Sales Trainer is responsible for developing, delivering, and enhancing training that equip customer-facing teams with the skills and knowledge to meet companies' goals. This role focuses on improving service delivery, product knowledge, and communication skills to foster a client-first approach, while ensuring that teams are equipped for all customer relations and sales assignments.
Develop and Deliver Training:
- Deliver trainings focused on improving customer interactions, product knowledge, and service skills.
- Provide easy-to-follow company provided training materials and resources that help team members meet their goals.
Coach and Support Team Members:
- Offer hands-on coaching by working alongside team members, demonstrating effective communication and client engagement techniques.
- Provide real-time feedback and guidance to help team members improve and achieve success.
- Actively engage with customers, demonstrating how to build relationships and present products.
Teach Client-Focused Solutions:
- Train the team to identify customer needs and recommend the right products or services.
- Guide team members on how to handle customer concerns, provide exceptional service, and build lasting relationships.
- Work closely with sales managers and other departments to align training with company goals and customer service standards.
- Create a positive, hands-on learning environment by encouraging team members to apply skills in real-world situations.
