The Server, reporting to the Food Service Supervisors, sets tables, takes orders and serves
meals and drinks (bar) to members and guests according to well established rules of etiquette
and performs various incidental duties to provide satisfactory service. Maintains cleanliness
and order in serving areas. Obtains chit (check) and sees that it is paid or signed.
Key Responsibilities
Provide professional, responsive and friendly beverage & food service to members /
guests
Demonstrate complete and accurate knowledge of the full menu, wine and drink list,
dessert menu, specials and buffet items
Be attentive to members’ needs, circulate the room as needed and respond quickly.
Always be ready to take food and beverage orders with chits and pencils on hand at all
times
Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to
increase sales
Use good judgment and discretion when serving alcohol
Recommend wines to accompany menu items
Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle
sticks, napkins, straws etc.
Handle complaints with professionalism and tact. Take action if possible or escalate to
the supervisor
Maintain a safe and clean bar environment – ensure all glassware and machines are
clean, all surfaces are wiped and all equipment is turned off at shift end
Ensure all members are accurately charged for their chits; create a summary and end of
shift report. Place all chits at the main bar for processing
Perform thorough close out procedures, including; clean and stock the bar area, remove
all garbage and recyclables
Follow all Health & Safety policies and F&B procedures & standards
Requirements
Full knowledge of mixed drinks, wines, liqueurs and cognacs
Ability to mix drinks and know how to prepare a variety of cocktails and fancy drinks
Working knowledge of proper glassware use, handling techniques and garnishing
Pleasant, respectful and professional when communicating with others
Commitment to delivering exceptional service – courteous and friendly
Commitment to teamwork and cooperation
Effectively follow established health & safety / F&B guidelines and policies
Contribute to a positive work environment and demonstrate a positive attitude
Work in an efficient manner while managing multiple tasks and priorities
Excellent communication and interpersonal skills
Ability to build and maintain excellent relationships with diverse people, including
kitchen and dining staff
ABC RBS Certification required
