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We are looking for a detail-oriented service manager for our service department and handle guest interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of guest service, developing lasting guest relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
Job Skills Required
-Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
-Handling guest complaints or concerns quickly and professionally to maintain good guest relationships and ensure repeat guests.
-Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
-Setting up and maintaining a service desk and evaluating its efficiency.
-Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
-Monitoring department issues and client complaints to create methods to lessen recurring issues.
-Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
-Maintaining strong relationships with manufacturers, dealers, and sales representatives.
-Helping to train new employees in company procedures.
-Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
