The Administrative Analyst, Systems - ERP is responsible for supporting the administration, change control, and deployment of customizations withing our Epicor Kinetic ERP environment. The role is idea for an Epicor generalist who thrives on reducing support tickets through proactive problem-solving and process improvement. The analyst will work closely with the ERP team, and cross-functional teams to ensure system integrity and smooth transitions from test to production environments. This role will assist in end user management and security controls for those users.ESSENTIAL FUNCTIONS The analyst will play a key part in maintaining and enforcing change control procedures for ERP modificationsManages user accounts, roles, and permissions in Epicor KineticEnsures compliance with security protocols and audit requirementsDocuments changes and maintains version controls in a highly organized mannerAssists in testing and validation of BPMs, dashboards, BAQs, and other customizationsCollaborates with developers and business users to ensure customizations meet functional requirementsManages the support queues in the Jira ticketing systemCreates and maintains user guides, SOPs, and training materialsProvides support and training to front line support as neededConduct testing and assist with user trainingProduce reporting and analysis to identify root causes of support issuesSupport process improvement and automation initiativesSKILLS & ABILITIESExcellent analytical and problem-solving skillsEffective communication and collaboration abilities across departmentsExperience with process improvement and automation initiativesAbility to manage multiple projects and priorities in a fast-paced environmentFamiliarity with IT change management and software upgrade processesAbility to develop and deliver end-user training materials and sessionsStrong organizational skills and attention to detailAbility to work independently and as part of a teamDemonstrated commitment to continuous learning and professional developmentFamiliarity with regulatory compliance requirements (such as SOX or GDPR)Proficiency in Epicor ERP systems, including configuration, customization, and troubleshootingStrong listening and analytical skills for gathering, documenting, and interpreting business requirementsAbility to optimize business processes and identify opportunities for efficiency improvementsAdvanced experience with Microsoft Office products (Excel, PowerPoint, Word, Outlook)Experience in testing and quality assurance to ensure defect-free system changes and upgradesExcellent communication and collaboration skills for working with cross-functional teams and end usersSkilled in creating and maintaining detailed documentationUnderstanding of data migration, integration, and reporting within Epicor ERPStrong verbal and presentation skills to communicate effectively with corporate management, franchisees and their staff, company employees and vendorsDiscretion and judgment in working with confidential informationA self-starter who is deadline and project mindedAdaptability to learn new technologies and respond to evolving business needsAbility to train and support users on Epicor ERP functionality 
