Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.Position Schedule:  Monday- Friday, 07:30 am- 4:30 pm
Major Duties and Responsibilities:Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Import FilesEnsure documents are sent timely to customer or broker for customs purposes.Ensure accurate and timely client and vendors billing and accounting compliance.Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).Meet compliance at all times of regulations, internal and external, in accordance with government regulations.Understand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in customer SOP.Meet KPI standards in accordance with the Company’s procedures  Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Meets company standards of 52 hours training per year per employee.Attend mandatory training classes when required.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
