Student Services Specialist II (College of the Redwoods 7351 Tompkins Hill Rd., Eureka CA)

Student Services Specialist II (College of the Redwoods 7351 Tompkins Hill Rd., Eureka CA)

25 May 2019

Student Services Specialist II (College of the Redwoods 7351 Tompkins Hill Rd., Eureka CA)

Vacancy expired!

College of the Redwoods

Position Type: Staff

Department: Counseling

Location: Eureka


Performs specialized clerical duties to support admitting and registering students for courses, processing financial aid transactions, and general clerical support. Maintains student records. Provides technical assistance and information to students, staff and the public regarding College services, programs, policies, and procedures.

Essential Duties and Responsibilities

Provides assistance and information to students regarding admissions, registration, records, enrollment, fees and other areas of student services.

Instructs students on the correct ways to complete forms and applications. Explains the applications, requirements and restrictions. Reviews completed forms for accuracy and completeness.

Processes application forms, reviewing student records for changes in status. Processes requests for transcripts, records and other information. Analyzes and determines the status of applications and forms, referring problems or unique situation to a supervisor for assistance and resolution. Notifies students of need for additional information.

Enters application data onto a computerized student information system. Makes residency determinations, computes and collects fees, and accounts for money collected.

Processes late registration and enrollment changes; assure accurate posting of student drops; assure accurate accounting through computer entry of enrollment changes and fees collected or owed.

Responds to requests from other educational institutions and agencies involving the verification of student status and records. Prepares and transmits routine correspondence for students, verifying student status and other information.

Maintains student records which includes updating demographic and vital information and posting grades and changes. Reviews records to assure accurate information and timely collection of fees owed by students prior to release of transcripts.

Reviews periodic reports, editing student files for conflicting or missing information. Collects, compiles, and summarizes information to support report preparation.

Prepares and revises class lists for distribution to the appropriate sources.

Performs clerical and typing work related to the office to which assigned. Maintains confidentiality of information processed or received during the course of performing assigned duties.

Establishes and maintains files as directed. Assembles, collates and prepares materials for distribution. Performs work such as posting records, making arithmetical computations and securing information from clearly indicative sources.

Provides assistance and general information to students on regulations and requirements for a variety of financial aid programs, including but not limited to, Pell Grants, Cal Grant Program, Stafford Loan Program, Federal College Work Study Program, Board of Governors Grant (BOGG), Bureau of Indian Affairs (BIA), and emergency short term loans.

Instructs students in correct procedures for completion of forms and applications, special requirements and restrictions, and supporting documentation such as low income and housing verifications and financial aid transcripts. Reviews completed forms for accuracy and completeness.

Processes financial aid applications, reviewing documents for accuracy. Disburses financial aid awards to students. Receives questions from students regarding financial aid, referring difficult or involved explanations to others.

Answer telephones and provide information and assistance as required.

Performs other duties as assigned that support the overall objective of the position.

Knowledge and Skills

The position requires record keeping, general office, and clerical skills. Requires a working knowledge of applicable College services, requirements, policies, and procedures governing admissions. Requires sufficient organizational skills to maintain up-to-date and accurate student files. Requires sufficient human relations skills to convey College information to new students and help resolve problems. Requires sufficient math skills to compute totals from existing fee tables.


Requires the ability to maintain a complete set of records and reports consistent with defined requirements. Must be able to interact with a wide range of contacts with courtesy and patience. Requires the ability to maintain the confidentiality of student records and information. Must be able to perform all of the clerical and record keeping duties of the position including operation of computer software programs designed for student information.

Physical Abilities

Requires sufficient hand eye coordination to recognize numbers, letters, and words; to use a typewriter style computer keyboard. Requires auditory ability to carry on conversations in person and over the phone.

Education and Experience

High School diploma or equivalent required. Additional business or secretarial training preferred. Minimum of three years of increasingly responsible clerical, loan servicing, or record keeping experience is required; within a College or other school registration or financial aid office is desirable.

Equal Employment Opportunity and Workplace Diversity

Position requires sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

College of the Redwoods values all members of our community and strives to create a diverse, nurturing, honest, and open environment. CR is committed to equal employment opportunity in its employment and encourages applications from underrepresented group members.


40 Hours/Week, 11 Months/Year, 1800 Hours/Year

Salary Grade: 113

Salary: $15.80 - $22.00/Hour

Contact(s): Human Resources

Contact Phone: 707-476-4140

Contact Email:

Posting Number: S00064P

Job Close Date: 06/07/2019

Open Until Filled: No

Conditions of Employment

Offers of employment are contingent upon the successful clearance of a criminal background check, pre-employment physical examination, freedom from tuberculosis, and proof of identity and eligibility to work in the United States prior to the first day of work. The District may select additional qualified candidates should unexpected vacancies or needs occur during the recruitment/selection process. When education is a requirement for the position, official academic transcripts from the accredited college/university will be required.

California School Employees Association is the exclusive bargaining representative for College of the Redwoods classified employees. Each employee hired into a classified position shall contribute to the administration of this contract by membership dues or service fees.

In an effort to compensate new classified employees for relevant previous employment experience, the Human Resources/Equal Employment Officer is authorized to determine an initial salary placement not higher than step 5 of the salary schedule per the current Collective Bargaining Agreement. The salary range indicated is reflective of a 14-step salary schedule.


Medical, dental, and vision insurance is provided by the District for all full-time employees and their dependents.

Application Process

Required Materials

Apply online at

You will need to attach the information below to complete the online application process. Attachments are accepted in .doc or .pdf file formats.

1. Letter of introduction expressing interest in and qualifications for this position

2. Professional resume

Incomplete application packets will not be forwarded for consideration by the screening committee.

Application Procedures

All documents included in your application file become the property of the District and will not be returned.

Your application for this job posting will not be considered for future openings. New documents must be submitted for each job posting.

To be included in the first review, the applicant must complete the online application process by 11:59 p.m. on the closing or first review date.

If, because of a disability, you need special services or facilities in order to apply or interview for this job posting, please call Human Resources.

For assistance or information, please contact:

College of the Redwoods

Human Resources

7351 Tompkins Hill Road

Eureka, CA 95501-9300

Phone 707-476-4140

Fax 707-476-4421

TTY 711


Selection Process

All complete applications will be reviewed by a representative screening committee. Selected candidates will be invited to appear for a personal interview at College of the Redwoods. Expenses incurred in connection with the site interview will not be reimbursed.

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