We are seeking a friendly and professional Front Desk Associate to join our team at Best Western Arcata Inn. This position is key to ensuring a positive and seamless experience for our guests. If you have excellent customer service skills, attention to detail, and enjoy working in a team environment, we’d love to hear from you!
Responsibilities:
- Welcome and register guests promptly and accurately, ensuring a smooth check-in/check-out process.
- Provide guests with information about the hotel, local attractions, and amenities.
- Obtain identification and credit/check approval per hotel policy, verifying rates and departure dates.
- Confirm and update guest information in the Reservations/PMS system, following proper hotel procedures.
- Answer guest inquiries and resolve any issues in a timely and professional manner to ensure guest satisfaction.
- Authorize revenue allowances as per hotel policy.
- Communicate effectively with other departments to maintain a high level of guest satisfaction.
- Stay knowledgeable about hotel history, services, facilities, rates, and packages.
- Post charges to individual room accounts or master accounts as necessary.
- Manage cash and credit transactions, maintain a personal bank, and process guest payments, including third-party and advance purchase reservations.
- Review the Front Desk log at the start of your shift and record important information throughout your shift.
- Assist with special projects and provide support to other team members as needed.
- Develop and maintain positive working relationships with colleagues, contributing to a supportive and goal-oriented team environment.
Requirements:
- Strong communication and problem-solving skills.
- Ability to handle cash and credit transactions accurately.
- Knowledge of reservation and property management systems (PMS) preferred.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A proactive attitude with a commitment to providing exceptional guest service.
- Ability to multitask and stay organized in a fast-paced environment.
If you thrive in a dynamic and guest-focused environment, apply now to join our team at Best Western Arcata Inn!
