Apply in person at the hotel, Monday - Friday from 12pm to 3pm; Emails will not be considered
Job description
We are looking for a professional, guest centric Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their stay experience. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
-Perform all check-in and check-out tasks
-Manage online and phone reservations
-Inform customers about payment methods and verify their credit card data
-Register guests collecting necessary information (like contact details and exact dates of their stay)
-Welcome guests upon their arrival and assign rooms
-Provide information about our hotel, available rooms, rates and amenities
-Respond to clients’ complaints in a timely and professional manner with the ability to perform basic maintenance and technical support
-Communicate with our housekeeping and maintenance staff to ensure all rooms are clean, and ready to accommodate guests’ needs
Additional Night Audit Shift Responsibilities
-Complete end of day processes for proper record keeping and ensuring reservation systems and hotel operations are ready for the next business day
-Ensure the property is safe and secure
-Assist with breakfast setup and prep work
Skills
-Work experience in customer service
-Excellent communication and organizational skills
-Comfortable with computers and multi-line phones
-Ability to multitask and prioritize duties
-Ability to problem solve and assist guests with basic maintenance and tech support as issues arise
Shifts
-Five regularly scheduled shifts per week- Must be reliable
-Shifts needed are night audit from 12:00 am to 8:00 am. Must be flexible for training on other shifts in the first weeks of employment.
Apply in person at the hotel, Monday - Friday from 12pm to 3pm; Emails will not be considered
Job Type
-Full-time
Pay
-$16.00 per hour
Benefits
-Employee discount
-Paid sick leave
Schedule
-Five 8 hour shifts per week
Ability to commute and have reliable transportation
Eureka Clarion by Humboldt Bay
2223 4th St Eureka, CA 95501
Experience
-Hotel experience: 1 year (Preferred)
Apply in person at the hotel, Monday - Friday from 12pm to 3pm; Emails will not be considered
