Hotel Night Auditor
Job Summary: The Hotel Night Auditor is responsible for overseeing the hotel’s operations during the night shift. This includes auditing financial transactions, assisting with guest check-ins and check-outs, providing customer service, and preparing the hotel for the next business day.
Key Responsibilities:
Night Auditing: Review and reconcile the day’s transactions, including checking the accuracy of room charges, payments, and other charges (e.g., restaurant or spa services) to ensure they match guest folios.
Financial Reporting: Prepare daily financial reports, including revenue, occupancy, and daily totals, ensuring that all financial data is accurate for management review.
Guest Check-ins/Check-outs: Assist late-arriving guests with check-in procedures, ensure accurate guest information is recorded, and process check-outs for guests leaving early or during the night shift.
Handling Payments: Process payments for guests staying overnight, including cash, credit card, or room charge transactions, ensuring all payments are recorded accurately.
Customer Service: Address any guest inquiries, complaints, or special requests during the night shift, providing solutions to enhance guest satisfaction.
System Updates: Update the hotel’s PEP (PMS) to ensure all guest details are current and accurate for the following day.
Security and Safety: Monitor the security of the hotel during the night shift by ensuring the safety and well-being of guests, conducting periodic checks of the property, and responding to emergency situations if needed.
Back Office Support: Assist in preparing reports, updating records, and supporting hotel management with administrative tasks related to accounting, bookings, and guest information.
Communication: Communicate any issues or discrepancies from the night shift to the morning team to ensure a smooth transition and resolve any outstanding matters.
Maintain Cleanliness: Ensure the front desk area is neat and organized and maintain an orderly work environment throughout the shift.
Skills and Qualifications:
Strong Attention to Detail: Ability to accurately review and reconcile financial transactions and ensure the proper documentation of all transactions.
Accounting or Finance Knowledge: Understanding of basic accounting principles and familiarity with hotel accounting software or PEP (PMS).
Customer Service Skills: Ability to handle guest inquiries, complaints, and requests in a professional and efficient manner.
Problem-Solving Skills: Ability to resolve discrepancies, address guest concerns, and troubleshoot issues independently during overnight hours.
Multitasking: Ability to handle multiple tasks, such as auditing, checking in guests, and responding to emergencies, simultaneously.
Computer Proficiency: Familiarity with hotel management software, point-of-sale (POS) systems, and general office software.
Communication Skills: Strong verbal and written communication skills to relay information accurately and professionally to guests and the next shift.
Professionalism: Maintain a polished and professional demeanor when interacting with guests and colleagues.
Education:
High school diploma or equivalent required.
Experience:
Previous experience in hotel front desk operations is highly preferred but not required.
Experience with hotel property management software is an advantage.
Work Environment:
Typically works in the front desk area or an office during overnight shifts.
May involve extended periods of sitting or standing, along with light physical activity (e.g., walking the premises for security checks).
Work hours are usually late-night to early-morning shifts, including weekends and holidays.
Physical Demands:
Ability to remain alert and focused during night shifts.
Ability to stand or sit for long periods of time.
Occasionally lifting or moving light objects, such as documents or supplies.
