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About Us
We are a small yet fast growing IT consulting and Managed Services company that provides network support services to SMB businesses throughout Southern California & Arizona. We are currently seeking a full-time IT Professional to assist our clients with remote & onsite desktop, server and network support. Our continued growth and success are directly contributed to our ability to respond quickly and provide a level of service that creates lasting relationships with our client's. A team player who can work autonomously without constant supervision is a requirement of this position and performance is measured by customer satisfaction, ticket response & resolution times, organizational skills, communication skills, documentation and technical abilities. While most work is performed remotely, onsite support may be required and reliable transportation is expected.
- We offer 50% employer paid medical and dental insurance
- We offer flexible PTO
- Our employee's ideas and opinions are valued.
- We value work/ life balance.
- We encourage continuous learning and professional growth and support training on the latest and greatest trends and developments in technology.
About You
As the second/third level of support for the organization, our Systems Administrator position is an important one and the ability to conduct yourself in a professional manner and communicate effectively with co-workers and clients is imperative. Personal diligence and an acute sense of organization and time management skills is a requirement. You will be the second, third and sometimes first contact for users experiencing hardware/software difficulties and must be able to troubleshoot, analyze, prioritize, resolve and/or facilitate issues to achieve a resolution for the customer.
- You have 8-10 years of experience providing top-notch technical customer support. You are dedicated to excellent customer service -- the kind that customers rave about.
- You have a combination of stellar interpersonal and highly technical skills.
- You love researching and diagnosing complex issues and can communicate with a wide range of people regarding intricate technical problems.
- You have a strong understanding of computer and network infrastructure.
- You seek help when needed and lend a hand when needed.
- You are resourceful. We are looking for that "I may not know, but I can consult my resources and learn" kind of mentality.
- Your documentation is second to none. You are comfortable documenting work in real time and understand projects/tickets are not complete without associated documentation.
Responsibilities include:
⢠End User support both remotely and onsite
⢠Manage client's IT infrastructure including Microsoft and VMware infrastructure, Switches, Storage devices, Routers, Firewalls, Servers, Workstations and mobile devices.
⢠Able to create procedures, documentation and reports.
⢠Act as first and second level line of support.
⢠Willing to work after hours when needed.
⢠Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills.
Preferred basic technical skills should include:
⢠Microsoft desktop and server systems, MS Exchange, Active Directory, IIS and Terminal servers.
⢠Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.
⢠Experience with VMware Virtual infrastructure.
⢠Knowledge of Storage arrays, backup and replication solutions, monitoring systems.
⢠Experience in troubleshooting Technical issues
Additional Preferred technical skills include:
⢠Certifications or comparable experience with Products from VMware, Veeam, Fortigate, Microsoft, Meraki, Dell and Cisco.
⢠Experience with Dell Servers & Storage Arrays, NetApp, Google Apps, Microsoft O365, StorageCraft, Barracuda and Apple products.
⢠Experience working for an MSP with remote monitoring and management tools, preferably ConnectWise Manage and Automate (formerly Labtech).
⢠Experience in the design and implementation of IT solutions to fit client needs.
If you constantly strive to improve your technical knowledge, have a hard core work ethic, are looking for challenges and a place with lots of opportunity to grow, email us your resume and cover letter with "Systems Administrator" in the subject line.
