Location: Southern California (On-site)
Employment Type: Full-Time
About Us:
We are a managed IT services provider based on Corona CA, dedicated to delivering exceptional technology solutions for our clients across diverse industries. Our team prides itself on creating world-class customer experiences while maintaining the highest technical standards.
We are seeking a Level 1 IT Technician who is enthusiastic, customer-focused, and eager to grow in a fast-paced, service-driven environment.
Responsibilities
As a Level 1 IT Technician, you will be the first point of contact for our clients. Your day-to-day work will focus on delivering a seamless support experience through a mix of remote and on-site assistance.
Customer Service First: Deliver outstanding client interactions with a “customer-obsessed” mindset.
Help Desk Support: Answer inbound support calls, emails, and tickets with professionalism and urgency.
On-Site Support: Travel to client offices to resolve hardware/software/network issues as needed.
Ticket Management: Troubleshoot and resolve Level 1 technical issues in a timely manner, documenting work thoroughly.
Escalation: Identify when issues are beyond your scope and escalate appropriately to Level 2/3 engineers.
Collaboration: Work closely with team members to ensure client satisfaction and efficient problem resolution.
Continuous Learning: Stay current with standard technologies (Microsoft 365, Windows OS, networking basics, etc.) and follow internal IT processes.
Requirements
1+ year of IT support or help desk experience! (MSP experience a plus).
Strong interpersonal and communication skills; ability to explain technical solutions clearly.
Familiarity with Windows desktop environments, Microsoft 365, basic networking (DNS/DHCP), and printers.
Valid driver’s license and reliable transportation for on-site client visits.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
A “can-do” attitude with a passion for helping others.
Nice to Have
Previous experience with RMM/PSA tools (e.g., datto rmm, Autotask, or similar).
CompTIA A+ or other relevant IT certifications.
Exposure to Active Directory, Exchange, or server environments.
What We Offer
Competitive pay based on experience.
Professional growth and training opportunities.
Mileage reimbursement for on-site visits.
A collaborative team environment with opportunities to advance.
The chance to work directly with clients and make a visible impact.
