We are seeking a Roofing Technical Services Representative to join our team! You will be responsible for performing roof inspections and repairs, and providing exceptional customer service, under the supervision of the Technical Services Director.
Responsibilities:
Conduct on-site inspections of existing customer roofs to assess and identify potential issues affecting waterproofing integrity.
Provide detailed reports on the condition of roofs, documenting findings and recommended actions for repair or maintenance.
Execute repairs as necessary to ensure the longevity and performance of WeatherWeld roofing system.
Collaborate with customers to explain inspection results, discuss repair options, and address any concerns or questions.
Work closely with the WeatherWeld team to coordinate and schedule inspections and repairs efficiently.
Stay updated on industry best practices and roofing technologies to enhance service quality.
Maintain accurate records of service activities, ensuring timely documentation of completed inspections and repairs.
Uphold WeatherWeld's commitment to delivering exceptional customer service and satisfaction.
Collaborate with internal teams to provide valuable insights for product and service improvement.
Requirements:
Substantial experience in commercial roofing, demonstrating expertise in identifying and addressing roofing issues.
Strong understanding of various commercial roofing systems and materials.
Excellent communication skills for effective interaction with customers and internal teams.
Proven ability to perform high-quality repairs and maintenance on commercial roofs.
Detail-oriented with a focus on accuracy in reporting and documentation.
Ability to work independently and manage time efficiently to meet inspection and repair schedules.
Commitment to maintaining a high standard of safety in all roofing activities.
Must be able to lift and carry or otherwise move 25/50 pounds regularly
Must be able to ascend and descend ladders, stairs and work on rooftops
