We are LGB/LA Port Drayage company and looking for Customer Service.
www.newconnect.com
$24 $35 an Hour depend on experience.
Duties and Responsibilities:
Answer incoming phone call, e-mails and respond to customer’s requests
Taking bookings from customers
Track container status with the terminal and coordinate pick up with the dray agent
Manage workflow with dray dispatcher.
Schedule pick-ups and deliveries
Update shipments in TMS.
Provide customer with status updates
Cultivate a positive and enduring relationship with Customers, Vendors, and colleagues
Must be able to work in a very fast-paced environment
Must be able to multi-task
Perform other duties and projects as assigned
Knowledge, Skills, and Abilities:
Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)
Accurate data entry skills
Strong mathematical skills
Knowledge of principles and processes for providing excellent customer service.
Detail oriented with strong organizational skills.
Knowledge of import and export documents
Strong communication skills, both written and verbal
Benefits
- PPO Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching retirement plan
