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One of my top Orange County clients is looking to bring on a Sr. Help Desk/Desktop Support specialist. This is a contact-to-hire role, where they would be looking to convert after 3 months. They are paying very good rates/salary and offering great benefits.
Ideal candidate should possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing an outstanding support experience for our clients. We seek team members who are focused on providing excellent customer service, demonstrate attention to detail and are able to resolving issues related to desktop, server, solutions and application technologies.
Job Summary: Applies technical knowledge to assist clients with computer problems. Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicates updates to clients that have been or may be affected by a problem. Follows up with clients after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for client systems. Initiates onboarding procedures for new clients into the system. Ensures response times are quick and effective to appropriately resolve requests. Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.