Help Desk/Desktop Support

Help Desk/Desktop Support

02 Sep 2021
California, Irvine, 92602 Irvine USA

Help Desk/Desktop Support

One of my top Orange County clients is looking to bring on a Sr. Help Desk/Desktop Support specialist. This is a contact-to-hire role, where they would be looking to convert after 3 months. They are paying very good rates/salary and offering great benefits.
Ideal candidate should possess an upbeat and enthusiastic personality capable of thriving in a fast-paced dynamic environment. Passionate about providing an outstanding support experience for our clients. We seek team members who are focused on providing excellent customer service, demonstrate attention to detail and are able to resolving issues related to desktop, server, solutions and application technologies.
Job Summary: Applies technical knowledge to assist clients with computer problems. Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicates updates to clients that have been or may be affected by a problem. Follows up with clients after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for client systems. Initiates onboarding procedures for new clients into the system. Ensures response times are quick and effective to appropriately resolve requests. Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.

Essential Job Functions
Provides remote support to our valued clients
Performs systems administration related to client systems and infrastructure
Follows internal process for handling requests, updating clients and other administrative tasks
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Follows up on commitments made in a timely manner
Demonstrates strong problem solving instincts
Listens and seeks to fully understand client requests in order to exceed expectations of service
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
The main things they are looking for are…
? Thorough working knowledge of the following technologies:
o Current desktops, laptops, servers and networking
o Current Windows Desktop Operating Systems
o Current Windows Server Operating Systems and services
o Windows Active Directory (User Management/Administration/Group Policy)
o Current Exchange Server/M365
o Current firewalls and security
o Common desktop applications including Microsoft Office Suite
o Common TCP/IP services including HTTP, FTP, DNS, and DHCP
-They would prefer one or more of the following certifications, but they are not required:
MCTS: Windows Server 2012 R2/2016/2019
1 core exam towards MCSA Server 2012/R2/2016/2019
MCTS: Exchange 2013/2016/2019
1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)
CompTIA Server+
MCITP: Office 365 Administrator
Cisco Certified Network Administrator (CCNA)
Apple Certified Technical Coordinator (ACTC)

All candidates must be ablet to work ontheir own w2. No 3rd party candidates for this role
Please send your resume to

Chad Turki, Senior Technical Recruiter for immediate consideration.

Let us help you secure an interview!


Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!

Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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