Must be able to understand the overall topology of a contact center and healthcare domain
Proficiency with Powerpoint, word, and excel
Excellent communication, presentation, and influencing skills.
Good analytical skills, attention to detail and writing skills, Excellent logical reasoning, time-management, and listening skills.
Execute BA Practice and contribute to best practices, methodologies, processes, tools, etc which will enable a consistent and efficient service delivery of products to customers.
Collaborate with internal and external stakeholders to interview, research, analyze and drive business, functional and non-functional requirements
Independently carry out meetings with customers and to interpret solution requirements
Documentation of business/data processes and repository maintenance
