Consistently offer professional, friendly and engaging serviceWelcome every Guest entering the hotel (Arrivals & Visitors)Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted.Ensure the driveway is free from any obstructionEnsure that Guests are greeted at the car when pulling onto the drivewayRemain observant and respond to each Guest who passes through the front entrances of the hotelReport suspicious people or behavior to security personnelEnsure that the driveway is not congestedMaintain a presence on the driveway, at the door, and in the lobby throughout the shiftDeliver Guest’s luggage, messages and any other items for delivery within the HotelEngage warmly with guests whilst escorting them to their roomEnsure the timely and efficient transfer of luggage to and from the guest’s roomEnsure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)Offer assistance to Guests and answer questions in a helpful and informative wayWork closely with concierge desk to provide information and recommendations about local attractions, restaurants, and transportation options.Coordinate with valet for outstanding arrival and departure experiences.Assist guests with storage of luggage.Monitor and ensure the security of guest belongings during transportation and storage.Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.Maintain effective communication with colleagues to ensure seamless guest experiences.Maintain accurate records of stored luggage and ensure security protocols are followed.Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues. A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.Follow all hotel and Forbes/LQA standards of service.Conduct self-audits and participate in the feedback of audits conducted to improve service levels.Handle guest concerns and provide assistance and resolutionAttend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotelBe an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the GuestsMaintain regular and predictable attendanceOther duties as assigned
