Consistently offer professional, friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful wayGreet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followedConduct self-audits on luxury standards, and participate in the review of audits conducted by the team.Take initiative to add a personalized experienceSelect and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.Issue keys and post miscellaneous charges as requested.Accept payment for guests’ accounts both at the time of registration and at checkout.Maintain a house bank and make a deposit and accurate report of receipts daily. Follow accurately all cash handling proceduresEnsure all guest folios are accurately billed prior to departure.Respond to guest text messaging platformHandle guest concerns over phone or in person, and offer resolution promptly.Manage guest correspondence via email prior to arrival, during their stay, and after departure.Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-sellingCommunicate with housekeeping, maintenance, and guest services to fulfill guest requestsPromote the loyalty program and enroll members upon arrival.Follow daily checklist for all front office tasksAnswer guest inquiries about hotel services, facilities and hours of operation.Maintain knowledge of current hotel events, activities and promotions.Work closely with the concierge team to offer information to guests about dining and activities in the area.Handle mail, packages, and facsimiles in the absence of the concierge.Create reservations for guests who are at the desk or who call in after hoursWork closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.Assist the bell desk in storing any luggage when needed.Work closely with valet team to expedite the service.Assist co-workers with payments or petty cash as required.Follow department policies, procedures and service standardsFollow all safety policiesMaintain regular and predictable attendanceDue to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance is required at all scheduled training sessions and meetings.Other duties as assigned
