Seeking a Bilingual Customer Service Representative to add to our growing team. If you have experience working within an over the phone Customer Service department and are seeking a growing company to join Apply now!PRIMARY JOB FUNCTION:1. Answer consumer calls - English & Spanish2. Take phone orders - English & Spanish 3. Chargebacks 4. Chargebacks (Monthly Report) 5. Inventory subs 6. Hold Orders 7. W-hold Orders 8. Processing correction requests9. Processing consumer e-mails10. Processing call backs 11. Monthly Inventory Order 12. Train new agents in products13. Train new agents in computer systems14. Train new agents in reviewing test15. Assist on answering questions from all agents16. FedEx issuing, processing, and following up on FedEx call tags17. FedEx Claims18. FedEx Investigations19. Clean and Prepare New Agents Desks 20. Distribute New Catalogs 21. Process Better Business Bureau complaints22. Process Wal-Mart complaints 23. In charge of QC Inspection All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
