We’re a small, mission-driven company in the fine jewelry space, known for offering some of the most exceptional pearls in the world. We sell directly to collectors and jewelry lovers through our website, private virtual appointments, and weekly livestream events. Our team is tight-knit, and very committed to delivering a memorable, personalized experience to every client.
We’re currently looking for a new full-time team member to help with customer communication, virtual appointments, livestream support and sales support. This role requires direct customer interaction via email, phone, and video, with behind-the-scenes support for our growing livestream program. You’ll also help maintain our online storefront and keep our operations running smoothly.
This is a hands-on position that requires someone who can communicate confidently and well, stay organized even when things get a bit crazy, and loves to learn. Our customers expect real product knowledge and high-touch service. We will train you, but you’ll need to be curious and self-motivated.
Key Responsibilities:
Respond to customer emails and phone calls with professionalism and care
Become fluent in our product offerings and customer experience standards
Conduct and assist with virtual video appointments, helping clients choose pieces
Support livestream events, including product prep, labeling, tracking, and inventory updates
Make content and product updates on our Shopify-based website
Provide general office and operational support, especially during high-volume periods
What We're Looking For:
Strong communicator – Friendly, clear, and confident on the phone, in email, in person, and on video
Quick learner – You don’t need to know pearls, but you must want to learn and you will become an expert
Highly organized – Able to manage shifting priorities, calendars, and customer needs
Tech-comfortable – You’re not afraid of tools like Shopify, Zoom, Google Workspace, Gorgias, Klaviyo, and livestream platforms. You don’t need to be fluent in each, but you’ll become confident quickly.
Team-oriented – Willing to help where needed. We are a small team so we wear a lot of hats.
Genuinely interested in fine jewelry – Especially pearls ;)
Compensation and Benefits:
Starting compensation $28-$33/hr based on experience
Comprehensive health insurance
Paid vacation and sick leave
Retirement plan option
A warm, supportive work environment where people care about each other and take pride in their work
A Bit About Us:
We’re a team of about ten people who really enjoy working together. Every morning, we begin with a quick stand-up meeting to share what we’re thankful for and what our priorities are for the day. It turned into a sort of ritual that keeps us connected, focused on what needs to get done, and reminds us to be grateful for the big and little things in life. We’re looking for someone who will fit this kind of culture and will become part of our tight-knit team.
To Apply:
Please send your resume and a brief letter (written by you and not AI) sharing why this role resonates with you. The letter really matters to us because it helps us understand who you are, how you communicate conversationally, and why you feel connected to this post. It's the first thing we read. If it's not there delete.
Most applicants don't include a letter, which tells us they didn’t read the posting. Most of the letters we do receive are obviously written by AI and all sound the same. We’re not looking for perfection, we’re looking for authenticity. A real, genuine note in your own words will stand out more than anything else.
We care about fit - criteria #1. If your resume looks perfect but the fit isn’t there, it just won’t work. If you’re early in your career, or even applying for your very first job, but you’re the right fit for our team, we would love to meet you.
