Job Description:
As a Customer Service Representative, you will play a crucial role in ensuring a positive experience for our clients in the landscape contracting industry. Your primary responsibilities will include answering phone calls, responding to emails, and addressing inquiries regarding our services. You will work closely with both clients and crew members, facilitating communication and coordination to ensure projects are executed smoothly and efficiently.
Key responsibilities include:
Answering incoming calls and providing accurate information about our landscaping services.
Scheduling appointments and coordinating service requests with project managers and crew members.
Assisting clients with concerns or issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Maintaining organized records of client interactions and service requests.
Collaborating with team members to streamline processes and enhance service delivery.
Upholding the company’s standards of professionalism and customer care.
Qualifications:
Bilingual in English and Spanish is required.
Excellent communication skills, both verbal and written.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Previous experience in customer service is preferred, particularly in landscaping or home improvement industries.
Join our team and contribute to creating beautiful outdoor spaces while delivering exceptional service to our valued clients!
