We are looking for a highly organized and customer-focused Business to Business Customer Service Representative to join our dynamic team. In this role, you will be responsible for managing and optimizing order entry, transportation, and logistics operations, ensuring efficient and cost-effective service that meets or exceeds customer expectations.
The ideal Business to Business Customer Service Representative will be proactive, detail-oriented, and skilled in handling customer orders, addressing issues promptly, and maintaining smooth operations throughout the order fulfillment and delivery process. This role provides an excellent opportunity to become a key point of contact for both customers and internal teams, contributing to our overall success.
Business to Business Customer Service Representative Key Responsibilities:
Order Management: Accurately enter and fulfill customer orders, ensuring on-time delivery while maintaining cost-effective transportation solutions.
Customer & Product Expertise: Serve as a knowledgeable resource for customers, providing expert guidance on products and services, and ensuring a smooth and efficient experience from order to delivery.
Issue Resolution: Proactively manage and resolve customer RMAs, production schedule issues, and any transportation or carrier challenges.
Systems Utilization: Effectively use customer and carrier electronic portals, ERP systems (e.g., QuickBooks Enterprise, Acumatica), and other software to track and manage orders.
Contract and Purchase Order Management: Oversee contract execution, manage blanket purchase orders, and confirm delivery times and proof of delivery (POD).
Freight Rate Negotiation: Negotiate and secure the best available freight rates with brokers, ensuring the most cost-effective shipping solutions.
Performance Reporting: Track key performance metrics (KPIs) such as on-time delivery and cost performance, and implement strategies to continuously improve operational efficiency.
Continuous Improvement: Participate in team initiatives for process improvements and cross-training to support team flexibility and growth.
B2B Customer Service Representative Requirements:
Bachelor’s degree in Marketing, Logistics, or a related field.
Minimum of 3 years of experience in Business-to-Business (B2B) Customer Service and/or Logistics.
Proficiency with ERP software (QuickBooks Enterprise, Acumatica, or similar).
Strong knowledge of Microsoft Office Suite, including PowerPoint, Word, and Excel.
Exceptional verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
