SkinAct, Inc is offering full time position for an experienced customer service representative to answer company's website/showroom generated product inquiries by phone, email, and online-chat.
This position will require a self-starting person with excellent time management skills.
This is Not a Short Term Position - Looking for Long Term Employment Only
How to Apply:
1. Submit Updated Resume via email.
2. You will be invited for in person interview @
9667 Canoga Ave, Chatsworth, CA 91311
Monday - Friday 10AM-1PM
If you have any relevant questions that are not covered in the information provided below, please feel free to email
Responsibilities:
Maintain a high level of customer service by assisting customers with will call, counter, emails and telephone sales.
Generate sales leads and identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods.
Analyze and expedite customer orders in a timely manner. Meet customer needs by recommending appropriate products.
Meet customer service team sales targets and call handling quotes.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Develop and maintain relationships with clients to ensure repeat business
Requirements and Skills:
Minimum two (3) years’ experience with customer service and/or sales experience
Proficient in effectively managing phone conversations and demonstrating attentive listening skills.
Experienced in working with Microsoft Outlook, Word, Excel, and Inventory Control Systems.
Strong analytical and communication skills, both verbal and written
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Team oriented with a continuous improvement outlook
To ensure compliance with the assigned work schedule and uphold punctuality as a means to showcase organizational abilities and professionalism.
A High School Diploma or its equivalent is a must, with a preference for a two-year degree.
Compensation:
$19 to $25 (Rate of Pay Will Depend On Experience)
Commission for sales representatives
Health Insurance.
Paid vacations, holiday pay, sick pay, and full benefits.
401(K) retirement plan.
Hours: 9:00 AM-5:00PM Monday-Friday, No Weekends
Casual Work Environment
